Cummins Inc. Customer Quality Manager 客户质量经理 in Beijing, China
Customer Quality Manager 客户质量经理
The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.
Develops understanding of customer expectations and requirements for quality
Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
Uses Customer Centric metrics to prioritize customer quality issues
Maintains external relationships and supports developing key quality communications, in some cases communicates externally
Contributes to process improvement efforts and may lead portions of workflows or processes
Ensures accountability - Holding self and others accountable to meet commitments.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").
Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
Education, Licenses, Certifications
Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)
This position may require licensing for compliance with export controls or sanctions regulations.
- Intermediate level of experience required (3-5 years)
Have rich work experience of Japanese &Korean OEMs is perferred, familar with Japanese or Korean is preferred;
Have technical background of electronic components, sensors, electric control is preferred.
Primary Location China-Beijing-Beijing-China, Beijing, CUMMINS HQ
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Sep 6, 2021, 1:20:22 AM
Unposting Date Ongoing
Req ID: 210005X9