Cummins Quality Jobs

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Cummins Inc. Customer Quality Manager 客户质量经理 in Beijing, China

Customer Quality Manager 客户质量经理


  • The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

  • Develops understanding of customer expectations and requirements for quality

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

  • Uses Customer Centric metrics to prioritize customer quality issues

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally

  • Contributes to process improvement efforts and may lead portions of workflows or processes



  • Ensures accountability - Holding self and others accountable to meet commitments.

  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

  • Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").

  • Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.

Education, Licenses, Certifications

  • Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Intermediate level of experience required (3-5 years)

Special Requirements

  • Have rich work experience of Japanese &Korean OEMs is perferred, familar with Japanese or Korean is preferred;

  • Have technical background of electronic components, sensors, electric control is preferred.


Primary Location China-Beijing-Beijing-China, Beijing, CUMMINS HQ

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Sep 6, 2021, 1:20:22 AM

Unposting Date Ongoing

Req ID: 210005X9