Cummins Inc. CUSTOMER QUALITY ASSURANCE ENGINEER in Darlington, United Kingdom



Closing date: 30 th March 2019

Customer Quality Assurance Engineer

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Engine Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Darlington for a Customer Quality Assurance Engineer.

Your impact will be seen in these and other ways:

  • You will act as the primary customer support point of contact for quality-related engine faults and issues as reported by your allocated customers.

  • You will lead fault containment activity – diagnosing and documenting faults, and arranging and managing corrective actions.

  • You will facilitate and lead cross-functional meetings to drive short and long-term solutions.

  • You will analyse and manipulate quality-performance data to derive meaningful information and to drive improvement for your allocated customer base.

  • You will represent Cummins’ Quality function at customer forums.

  • Using written reports and standardised data, you will provide feedback in the customer’s preferred format.

  • You will action warranty claims in line with Service Level Agreements.

  • Through effective consultation and communication, you will ensure customers’ specific requirements are understood and incorporated into products and engineering processes.

  • Support IATF16949/ISO9001 internal audit programme, with the possibility of developing into a Lead Auditor role (Process/Manufacturing/Product).

  • You will compile engine PPAP information and submit to customer where required.


Skills and Experience Required:

  • Quality Tools & Disciplines, eg. APQP, PPAP, ISO 9001.

  • Quality Management Systems (IATF16949), ideally with experience as a Lead Auditor.

  • Experience of engine fault diagnosis and resolution.

  • A high degree of self-motivation and self-sufficiency.

  • Flexibility, resilience and dependability.

  • Customer-focused, with the drive and skills to support continuous improvement.

  • A high standard of written and spoken English, with the ability to communicate confidently, clearly, and concisely to relevant stakeholders of all levels.

  • Relationship building – internal and external.

  • Proficient MS Office, Excel advanced use essential (Minitab also preferred).

Required Education, Licenses or Certifications

  • Minimum HNC level qualification in an Engineering or Customer Services related discipline,

  • Or: equivalent vocational experience in a customer-facing Engineering Quality role

Compensation and Benefits

  • A base salary of £33-36,000 (dependent on experience)

  • Annual variable compensation of up to 8%

  • Family health insurance via BUPA

  • Health shield

  • Cummins Rewards

  • Cycle to work scheme

  • Opportunity to develop professionally including the potential for support with further education

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins

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Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Engine Co Ltd

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 18, 2019, 11:31:49 AM

Unposting Date Ongoing

Req ID: 190000OF