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Cummins Inc. Quality Manager in Maxton, North Carolina

Quality Manager


Quality Manager

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.We are looking for a talented Quality Manager to join our team specializing in Quality for our Components Business Segment in Rockingham, NC.

In this role, you will make an impact in the following ways:

  • The Site Quality Leader creates value by building an effective team, by managing daily operations, or supporting initiatives that enable the function, business unit or customer to achieve its business objectives.

  • Manages and may lead the development, implementation, and maintenance of subsets or all aspects of the plant quality system.

  • Establishes and maintains quality assurance expectations, methods, and approaches for the site.

  • Manages the plant quality team and plant operational goal tree objectives in alignment with the Cummins Operating System.

  • Participates in the development and leads the quality function achievement of the Annual Operating Plan for the site.

  • Responsible for the quality of products produced and for work stoppage if a problem is discovered affecting the product.

  • Determines quality project priorities and organizes resources to accomplish the work for the site.

  • Monitors improvement teams to ensure that goals are achieved and reported (Examples: Right First Time (RFT) improvements, cost of poor quality, Product Quality Council) for the site.

  • Ensures that quality assessments and audits for the site are conducted in accordance with the Plant Quality System. Leads post-event reviews to identify strengths and opportunities for improvement.

  • Accountable for ensuring products and processes for the site meet initial and long-term quality standards (Examples: International Automotive Task Force (IATF), customer specific requirements, Advanced Product Quality Planning (APQP), Product Parts Approval Process (PPAP) documentation submittal etc.).

  • May manage Value Package Introduction Quality planning, prevention, and protection completion against manufacturing processes.

  • Champions continuous improvement initiatives in the plant by utilizing industry proven methodology (Example: lean manufacturing, 7 step problem solving, Intelligent Quality Tools and Methods (IQTM), etc.).

  • Manages the six-sigma process at the plant (examples: being the hooper facilitator, plant acting Master Black Belt (MBB), set and track certification progress, etc.).

  • Manages and develops Quality Engineers and Calibration and Metrology team at the plant.

  • Aligns quality management practices for the site with the emerging and advanced technology driven capabilities to achieve organizational excellence beyond just process and operational excellence.

  • Acts as a change agent to identify value creation opportunities for stakeholders by driving the strategy approach without losing focus on existing operational support and responsibilities.

  • Sets quality priorities and requirements when deploying new technologies at a site level.

  • Identifies and solves complex problems more efficiently by adopting new tools.

  • Identifies opportunities in product and process to reduce greenhouse emissions in support of company-wide initiatives.



  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Develops talent - Developing people to meet both their career goals and the organization’s goals.

  • Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.

  • Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

  • Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

  • Quality Leadership (Cummins Operating System) - Demonstrates knowledge of and supports Cummins Operating System; Encourages sharing of ideas across the organization to create a common and unified approach. Drives a culture that focuses on customer-centricity, zero-defect mindset and process accountability and supports deployment throughout the organization. Coaches/encourages the use of Intelligent Quality Tools and Methods. Removes barriers to ensure continuous improvement.

  • Quality Process Management - Applies and manages methods (e.g. SPC, Capability studies, Layered Process Audit, inspection, test) to ensure quality of Cummins products, processes, and services.

  • Quality System Management - Guides in the practice and application of quality management system standards required by international certification bodies, industry specific regulatory authorities and customer's contractually specified requirements.

  • Statistical Foundations - Applies statistical tools and technique to influence decision making; leverages understanding of data collection methods, key statistics, graphical and analytical methods to describe process performance, gain insights and drive improvement action.

  • Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement.

  • Quality Influence - Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and to influence outcomes in order to ensure Cummins makes a balanced decision inclusive of Quality priorities.

  • Attracts top talent - Attracting and selecting the best talent to meet current and future business needs.

  • Quality 4.0 Leadership - Leverages the power of digital tools and processes alongside people to improve quality, increase customer satisfaction, and develop a culture of effective digital solutions for the organization.

  • Quality 4.0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management.

  • Examples of Q4.0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

Education, Licenses, Certifications

  • Demonstrated role competence is required. College, university, or equivalent degree in Engineering or a related technical or scientific subject or experience equivalent is required.

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Significant relevant work experience required. Preferably 5-7 years’ experience in Manufacturing, Engineering or Program Management role in the automotive industry or a similarly regulated industry.

  • Minimum of 3 years of managerial experience preferred.


  • Has direct responsibility while leading the Quality function at the Laurinburg, NC site, for establishing and maintaining performance objectives relating to the quality of all Cummins Meritor products.

  • This position must successfully facilitate and/or coordinate end results by implementing systems and actions through other functional groups.


  • BS degree in Operations Management, Engineering or applicable.

  • Experience in Quality systems management with an advanced quality certification preferred

  • 5-7years of progressive supervisory or managerial experience

  • Demonstrated leadership in a fast place manufacturing environment, preferably in the automotive industry

  • Effective written and verbal communication skills used for the benefit of suppliers, customers and co-workers.

  • Good presentation skills for use at all levels of the organization

  • Computer literacy required.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-North Carolina-Rockingham-US, NC, Maxton, Skyway Mfg

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 22, 2024, 11:00:13 AM

Unposting Date Ongoing

Organization Cummins Meritor

Role Category Onsite

Relocation Package Eligible

Req ID: 240003FY