Cummins Quality Jobs

Job Information

Cummins Inc. Claims Analyst in Pune, India

Claims Analyst


The Customer Quality Analyst will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

Develops understanding of customer expectations and requirements for quality

Contributes and supports closing action plans for customer quality issues including product, supply chain or process related.

Uses Customer Centric metrics to prioritize customer quality issues

With supervision, develops external relationships and supports developing external quality communications.

Contributes to process improvement efforts as a team member



Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").

Education, Licenses, Certifications

Bachelors degree or equivalent experience required

This position may require licensing for compliance with export controls or sanctions regulations.


Relevant work experience

Key Responsibilities:

Provideafter sales support to customer and handle grievances with respect to qualityissues of engine parts like damages/logistical issues/Customer Service errors/Pricing errors

Analysesthe type of error leading to quality issues within the value chain of partsdistribution and assigns area of responsibility to the concerned teams

Liaiseswith Warehouse inbound and outbound teams, planning & materials teams,Quality Engineers and Supplier Quality Teams to ensure prompt, accurate andtimely disposition of claims

Possessgeneral understanding of logistics, transportation and warehousing processes

Proactivelycommunicates to assigned customer base regarding claims disposition and claimspecific information

Workstowards customer delight by resolving issues within the allocated time frame

Participatesin continuous improvement projects

This Role is for US shift (India Night shift).

Candidateis required to communicate fluently in Spanish


Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 18, 2021, 3:29:11 AM

Unposting Date Dec 2, 2021, 1:29:00 PM

Req ID: 210006SZ