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Cummins Inc. Customer Quality Manager, ECJV客户质量经理-伊顿康明斯 in Wuxi, China

Customer Quality Manager, ECJV客户质量经理-伊顿康明斯



  • The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

  • Develops understanding of customer expectations and requirements for quality.

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

  • Uses Customer Centric metrics to prioritize customer quality issues.

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally.

  • Contributes to process improvement efforts and may lead portions of workflows or processes.

Additional Responsibility

  • Leads the setting up and maintaining of Quality Management System (IATF16949) in ECJV.

  • Promote the use of the standard Cummins Quality Management Systems (CQMS), serving as a liaison with CTT Quality for implementation and super user in ECJV.


Education, Licenses, Certifications

  • Bachelor’s degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats).

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Intermediate level of experience required (3-5 years)

Skills Required

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Quality System Management - Guides in the practice and application of quality system standards required by international certification bodies, industry specific regulatory authorities and customer’s contractually specified requirements.


Primary Location China-Jiangsu-Wuxi-China, Wuxi, Wuxi Holset Engineering Company

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 20, 2021, 12:20:11 AM

Unposting Date Ongoing

Req ID: 2100006R